Incorporated in 1987, City Distribution is a Blackpool based wholesale bathroom distribution company offering a next day delivery service to most areas of the North of England. Buying and distributing products direct from major manufacturers both in the UK and the rest of the world enables it to offer a diverse product portfolio from bathroom basics to luxury imports.

Mark Errington, Sales and Marketing Director, comments, “With a surge in transactions over the last few years our ERP software could not cope with the increasing volume. This started causing us a great deal of problems, especially when more than one user wanted to access information, in fact it was causing a notable frustration across our customer base who we often had to put on hold or call back while we waited for the system to catch up.”

 

With the number of transactions set to increase further it was paramount that the new ERP system was reliable and efficient, not only to improve the levels of customer satisfaction but to also enhance overall business process including stock control and accounting within City Distribution.

 

Errington continues, “With the implementation of Solarsoft we expect not only handle a large number of transactions at the same time within the system, our stock control will become more efficient and effortless to understand. Now instead of only being able to search using a complicated product code across over 3000 product lines, you can search by a number of factors including; customer name, price of the product or postcode of the customer.”

 

XWD from Solarsoft is a comprehensive integrated business system for distributors and wholesalers. It is designed for organisations with little or no IT management and it is tailored to each customer’s needs to enable a high level of customer satisfaction while keeping a tight control of operating costs. Along with training and support Solarsoft offers a unified package to deal with a number of critical business processes for wholesalers and distributors that include stock management and accounting.

 

Errington concludes, “By working with Solarsoft we hope to streamline our processes and increase our levels of customer satisfaction. The number of man hours we will save should be significant because data input and reset is automated, resulting in a business that is successful and efficient.”

 

 

Solarsoft is a new name in mid-range ERP systems but an established supplier of software tailored to the needs of manufacturers, distributors and merchant & wholesale businesses.  The company has grown organically and through acquisition since 1986.  Over 1,500 firms across North America, Europe and Asia rely on Solarsoft to bring clarity and efficiency to their operations.  Solarsoft was formed from the merger of XKO Software Ltd and CMS Software Inc, a transaction funded by Marlin Equity Partners of Los Angeles.

 

For more information, please visit www.solarsoft.com or contact Daniel Eddy on +44 (0)1932 578 800.